Course curriculum

  • 1

    Introduction & COSHH

    • Gurkha Services Training
    • Control of Substances Hazardous to Health (COSHH)
    • Unit 1 COSHH: What is COSHH
    • Unit 1.1 COSHH: What is COSHH
    • Unit 1.2 COSHH: What is COSHH
    • Unit 1.3 COSHH: What is COSHH
    • Unit 1.4 COSHH: What is COSHH
    • Unit 1.5 COSHH: What is COSHH
    • Unit 2.1 What are the implications within the workplace?
    • Unit 2.2 What are the implications within the workplace?
    • Unit 2.3 What are the implications within the workplace?
    • Unit 3.1 The legislation surrounding COSHH
    • Unit 3.2 The legislation surrounding COSHH
    • Unit 3.3 The legislation surrounding COSHH
    • Unit 4.1 Good Practice
    • Unit 4.2 Good Practice
    • Unit 4.3 Good Practice
    • Unit 4.3.1 Good Practice
    • Unit 4.3.2 Good Practice
    • Unit 4.4 Good Practice
    • Conclusion
    • COSHH QUIZ
  • 2

    Equality and Diversity

    • Aim and Objectives
    • Unit 1: Equality and Diversity
    • Unit 1.1 Equality and Diversity
    • Unit 1.2 Equality and Diversity
    • Unit 1.3 Equality and Diversity
    • Unit 1.4 Equality and Diversity
    • Unit 1.5 Equality and Diversity
    • Unit 1.6 Equality and Diversity
    • Unit 1.7 Check Your Knowledge
    • Unit 1.8 Equality and Diversity
    • Unit 1.9 Equality and Diversity
    • Unit 1.10 Equality and Diversity
    • Unit 1.11 Equality and Diversity Quiz
    • Unit 1.12 Equality and Diversity Quiz
    • Unit 2 Equality and Diversity
  • 3

    Communication

    • Foreword
    • Unit 1 Communication
    • Unit 1.1 What is communication?
    • Unit 1.2 What is communication?
    • Unit 1.3 What is communication?
    • Unit 1.4 What is communication?
    • Unit 1.5 What is communication?
    • Unit 2 Methods of Communication
    • Unit 2.2 Methods of Communication
    • Unit 2.2 Methods of Communication
    • Unit 3 Barriers to Communication
    • Unit 3.1 Barriers to Communication
    • Unit 3.2 Barriers to Communication
    • Unit 3.3 Barriers to Communication
    • Unit 3.4 Barriers to Communication
    • Unit 3.5 Barriers to Communication
    • Unit 3.6 Barriers to Communication
    • Unit 3.7 Barriers to Communication
    • Unit 3.8 Barriers to Communication
    • Unit 3.9 Barriers to Communication
    • Unit 3.10 Barriers to Communication
    • Unit 3.11 Barriers to Communication
    • Unit 3.12 Barriers to Communication
    • Unit 3.13 Barriers to Communication
    • Unit 3.14 Barriers to Communication
    • Unit 4 Good Communication Techniques
    • Unit 4.1 Good Communication Techniques
    • Unit 4.2 Good Communication Techniques
    • Unit 4.3 Good Communication Techniques
    • UNIT 5 EXERCISE (TEXT LESSON )
    • Unit 5.1 Reading Quiz, Communication Quiz.
    • COURSE- Policies, Procedures and Legislation
    • Unit 6.1 Policies, Procedures and Legislation
    • Unit 6.2 Policies, Procedures and Legislation
    • Unit 6.3 Policies, Procedures and Legislation
    • Unit 6.4 Policies, Procedures and Legislation
    • Unit 6.5 Policies, Procedures and Legislation
    • Unit 6.6 Policies, Procedures and Legislation
    • Unit 6.7 Policies, Procedures and Legislation
    • Unit 6.8 Policies, Procedures and Legislation
    • Unit 6.9 Policies, Procedures and Legislation
    • Unit 7 Conclusion
  • 4

    Documentation and Record Keeping

    • Foreword
    • Introduction
    • Unit 1 What is the Purpose of Care Record
    • Unit 1.2 What is the Purpose of Care Record
    • Unit 1.3 What is the Purpose of Care Record
    • Unit 2 What Types of Records .......
    • Unit 2.1 What Types of Records .......
    • Unit 3 Legislation
    • Unit 3.1 Legislation
    • Unit 3.2 Legislation
    • Unit 3.3 Legislation
    • Unit 3.4 Legislation
    • Unit 4 Completing Care Records
    • Unit 4.1 Completing Care Records
    • Unit 4.2 Completing Care Records
    • Unit 4.3 Completing Care Records
    • Unit 4.4 Completing Care Records
    • Unit 4.5 Completing Care Records
    • Unit 4.6 Completing Care Records
    • Unit 4.7 Completing Care Records
    • Unit 4.8 Completing Care Records
    • Unit 5 Accountability and Confidentiality
    • Unit 5.1 Accountability and Confidentiality
    • Unit 5.2 Accountability and Confidentiality
    • Unit 5.3 Accountability and Confidentiality
    • Unit 5.4 Accountability and Confidentiality
    • Unit 6 Conclusion
    • Unit 7 Documentation and Record Keeping Quiz
  • 5

    Conflict Management

    • Foreword
    • Unit 1 The Law in Relation to Workplace Conflict and Violence
    • Unit 1.1 The Law in Relation to Workplace Conflict and Violence
    • Unit 1.2 Risk Assessment
    • Unit 1.3 Risk Assessment
    • Unit 1.4 The Law on Assault
    • Unit 1.5 The law on assault
    • Unit 2 What is conflict?
    • Unit 2.1 What is conflict
    • Unit 2.2 What is Conflict?
    • Unit 2.3 What is conflict?
    • Unit 2.4 Conflict in the workplace
    • Unit 2.5 Conflict in the workplace
    • Unit 2.6 Conflict in the workplace
    • Unit 2.7 Conflict in the workplace
    • Unit 2.8 What is communication?
    • Unit 2.9 What is communication?
    • Unit 2.10 Communication skills
    • Unit 2.11 Communication skills
    • Unit 2.12 Communication skills
    • Unit 2.13 Communication skills
    • Unit 2.14 Communication skills
    • Unit 2.15 Communication skills
    • Unit 2.15 Communication skills
    • Unit 2.15 Body Language
    • Unit 2.16 Body Language
    • Unit 2.17 Body Language
    • Unit 2.18 Blocks to communication
    • Unit 2.19 Blocks to communication
    • Unit 2.20 Blocks to communication
    • Exercise One and Two
    • Exercise One and Two
    • Unit 3 Managing conflict at work: a six step guide
    • Unit 3.1 Managing conflict at work
    • Unit 3.2 Managing conflict at work
    • Unit 3.3 Managing conflict at work
    • Unit 3.4 Managing conflict at work
    • Unit 3.5 Managing conflict at work
    • Unit 3.6 Managing conflict at work
    • Unit 3.6 Managing conflict at work
    • Unit 3.7 Managing conflict at work
    • Scenario 1
    • Unit 3.8 Managing conflict at work
    • Scenario 2
    • Unit 3.9 Managing conflict at work
    • Unit 3.10 Managing conflict at work
    • Unit 3.11 Managing conflict at work
    • Unit 3.12 Managing conflict at work
    • Scenario 3
    • Unit 3.13 Managing conflict at work
    • Unit 3.14 Managing conflict at work
    • Unit 3.15 Managing conflict at work
    • Unit 3.16 Managing conflict at work
    • Unit 3.17 Managing conflict at work
    • Unit 3.18 Managing conflict at work
    • Unit 3.19 Managing conflict at work
    • Unit 3.20 Managing conflict at work
    • Exercise Three
    • Unit 4 How do you manage conflict
    • Unit 4.1 How do you manage conflict
    • Unit 4.2 How do you manage conflict
    • Unit 4.3 How do you manage conflict
    • Unit 4.4 How do you manage conflict
    • Unit 4.5 How do you manage conflict
    • Unit 4.6 How do you manage conflict
    • Unit 4.6 How do you manage conflict
    • Unit 4.7 How do you manage conflict
    • Unit 4.8 How do you manage conflict
    • Unit 4.9 How do you manage conflict
    • Unit 4.10 How do you manage conflict
    • Unit 4.11 How do you manage conflict
    • Unit 4.12 How do you manage conflict
    • Unit 4.13 How do you manage conflict
    • Unit 4.14 How do you manage conflict
    • Unit 4.15 How do you manage conflict
    • Unit 4.16 How do you manage conflict
    • Unit 4.17 How can you prevent future conflict
    • Unit 4.18 How can you prevent future conflict
    • Exercise Four
    • Unit 5 What is high-risk conflict
    • Scenario 1
    • Unit 5.1 What is high-risk conflict
    • Unit 5.2 What is high-risk conflict
    • Unit 5.3 What is high-risk conflict
    • Unit 5.4 What is high-risk conflict
    • Unit 5.5 What is high-risk conflict
    • Unit 5.6 What is high-risk conflict
    • Unit 5.7 What is high-risk conflict
    • Unit 5.8 What is high-risk conflict
    • Unit 5.9 What is high-risk conflict
    • Unit 5.10 What is high-risk conflict
    • Unit 5.11 What is high-risk conflict
    • Unit 5.12 What is high-risk conflict
    • Unit 5.13 What is high-risk conflict
    • Unit 5.14 What is high-risk conflict
    • Unit 5.15 What is high-risk conflict
    • Scenario 2
    • Unit 5.16 Resolving conflict and creating a win-win situation
    • Unit 5.17 Resolving conflict and creating a win-win situation
    • Unit 5.18 Resolving conflict and creating a win-win situation
    • Unit 5.19 Resolving conflict and creating a win-win situation
    • Unit 5.20 Resolving conflict and creating a win-win situation
    • Exercise Five
  • 6

    Diabetes Awareness for Care Staff

    • Introduction
    • Unit 1 Understanding Diabetes
    • Unit 1.1 Understanding Diabetes
    • Unit 1.2 Understanding Diabetes
    • Unit 1.3 Understanding Diabetes
    • Unit 1.4 Understanding Diabetes
    • Unit 1.5 Understanding Diabetes
    • Unit 1.6 Understanding Diabetes
    • Unit 1.7 Understanding Diabetes
    • Unit 1.8 Understanding Diabetes
    • Unit 1 Summary
    • Unit 2 Types of diabetes
    • Unit 2.1 Types of diabetes
    • Unit 2.2 Types of diabetes
    • Unit 2.3 Types of diabetes
    • Unit 2.4 Types of diabetes
    • Unit 2.5 Types of diabetes
    • Unit 2.6 Types of diabetes
    • Unit 2.7 Types of diabetes
    • Unit 2.8 Types of diabetes
    • Unit 2.9 Summary
    • Unit 3 Complications
    • Unit 3.1 Complications
    • Unit 3.2 Complications
    • Unit 3.3 Retinopathy
    • Unit 3.4 Foot Ulcer
    • Unit 3.4 Neurological
    • Unit 3.5 Renal Disease
    • Unit 3.6 Cardiovascular Disease
    • Unit 3.6 Other Complications
    • Unit 3.7 Emergencies
    • Unit 3.8 Hypoglycaemia
    • Unit 3.9 Hyperglycaemia
    • Unit 3.10 Ketoacidosis
    • Unit 3.11 Summary
    • Unit 4 Living with Diabetes
    • Unit 4.1 Measuring Blood Levels
    • Unit 4.2 Measuring Blood Levels
    • Unit 4.3 Illness
    • Unit 4.4 Diet Management
    • Unit 4.5 Summary
    • Unit 5 Diabetes Awareness Quiz
  • 7

    Person-Centred Care

    • Aims and Objectives
    • Unit 1 Being Person-Centred
    • Unit 1.1 Positive Attitude
    • Unit 1.2 What is Person - Centred Care?
    • Unit 1.3 What is Person - Centred Care?
    • Unit 1.4 What do we mean by Personality?
    • Unit 1.5 What do we mean by Personality?
    • Unit 1.6 Impact of Life History
    • Unit 1.7 Impact of Life History
    • Unit 1.8 Impact of Life History
    • Unit 1.9 Impact of Health
    • Unit 1.10 Impact of Relationships
    • Unit 1.11 Why is Person - Centred Care Important
    • Unit 1.12 Methods of Working
    • Unit 1.13 Care and Support
    • Unit 1.14 Case Study - Setting the Scene
    • Unit 1.15 Summary
    • Person - Centre Care Test
  • 8

    Data Protection Including GDPR

    • Aims and Objectives
    • Unit 1.1 Never disclose someone's information to a stranger
    • Unit 1.2 People are aware of their rights
    • Unit 1.3 HOW DOES THE LAW PROTECT PERSONAL DATA?
    • Unit 1.4 HOW DOES THE GDPR AFFECT ME?
    • Unit 2.0 PERSONAL DATA
    • Unit 2.0.1 PERSONAL DATA
    • Unit 2.2 PERSONAL DATA - DIGNITY
    • Unit 2.3 WHY WAS THE HOSPITAL FINED, AND THE STAFF MEMBER DISMISSED?
    • Unit 2.4 SECURITY AND CONFIDENTIALITY OF PERSONAL IDENTIFIABLE DATA
    • Unit 2.4.1 SECURITY AND CONFIDENTIALITY OF PERSONAL IDENTIFIABLE DATA
    • Unit 2.5 EXAMPLES OF HOW TO KEEP PERSONAL DATA SAFE
    • Unit 3.0 THE GENERAL DATA PROTECTION REGULATION
    • Unit 3.2 DATA PROTECTION ACT PRINCIPLES
    • Unit 3.3 DEFINE DATA SUBJECT, DATA CONTROLLER AND DATA PROCESSOR
    • Unit 3.4 REMEMBER THE PRINCIPLES AND THE ICO
    • Unit 3.5 ACHIEVING THE CORRECT LEVEL OF COMPLIANCE
    • Unit 4.0 EXERCISE
    • Unit 4.1 REMEMBER TO STAY SAFE ONLINE
    • UNIT 4.2 AVOID BEING THE RISK
    • Unit 4.3 THINK!
    • Unit 4.4 SUBJECT ACCESS REQUESTS
    • Unit 4.5 FREEDOM OF INFORMATION
    • Unit 4.6 YOU SHOULD REMEMBER THESE POINTS
    • Conclude
    • Quiz
  • 9

    Fire Awareness

    • Aims and Objectives
    • Unit 1.1 Fire Awareness in Care
    • Unit 1.2 Fatal Accident Inquiry
    • Unit 1.3 Fatal Accident Inquiry
    • Unit 1.4 Law and Legislation
    • Unit 2 Nature of Fire
    • Unit 2.2 The Fire Triangle
    • Unit 2.3 Eliminate the Fire
    • Unit 2.4 Three Ways Fire Can Spread
    • Unit 2.5 Smoke Kills Faster than Fire
    • Unit 2.6 Ways in Which a Fire can Start
    • Unit 2.7 Categories of Fire
    • Unit 2.8 True Cost of Fire
    • Unit 2.9 Recap Nature of Fire
    • Unit 3 Creating a Safe Environment
    • Unit 3.2 Good House Keeping Practice
    • Unit 3.3 Alerting Equipment
    • Unit 3.4 Fire Doors
    • Unit 3.5 Signage
    • Unit 3.6 Fire Action Signs
    • Unit 3.7 Fire Prevention
    • Unit 3.8 Risk Assessment
    • Unit 3.9 Requirement by Law
    • Unit 3.10 Regulatory Reform Order
    • Unit 3.11 Your Duties
    • Unit 3.12 Recap Creating a Safe Environment
    • Unit 4 Fire Evacuation
    • Unit 4.1 Fire Evacuation
    • Unit 4.2 Fire Emergency Evacuation Plan
    • Unit 4.3 Complex Premises Evacuation
    • Unit 4.4 Complex Premises Evacuation
    • Unit 4.5 Fire Evacuation Drills
    • Unit 4.6 FED Objectives
    • Unit 4.7 Carry Out the Drill
    • Unit 4.8 People's Behaviour
    • Unit 4.9 Calling Emergency Services
    • Unit 4.10 Safe Evacuation
    • Unit 4.11 Safe Evacuation
    • Unit 4.12 Roll Call
    • Unit 4.13 Arrival of Fire Services
    • Unit 4.14 Recap Fire Evacuation
    • Unit 5 Tackling the Fire
    • Unit 5.2 Risk Assessment
    • Unit 5.3 Tackling the Fire
    • Unit 5.4 The Golden Rule
    • Unit 5.5 Choosing Correct Extinguisher
    • Unit 5.6 Electrical Fire
    • Unit 5.7 Extinguisher/Fire Details
    • Unit 5.8 Extinguisher/Fire Details
    • Unit 5.9 Using an Extinguisher
    • Unit 5.10 Floor Plan Challenge
    • Unit 5.11 Fire Blanket
    • Unit 5.12 Legislation
    • Unit 5.13 Fire Action
    • Unit 5.14 Fire Evacuation
    • Unit 5.15 Tackling the Fire
    • Fire Awareness Quiz
  • 10

    Dementia Awareness

    • Introduction
    • Unit 1: What is Dementia?
    • Unit 1.1 DEFINING DEMENTIA
    • Unit 1.2 PERSON-CENTRED APPROACH
    • Unit 1.3 COMMON FORMS
    • Unit 1.4 DIAGNOSIS
    • Unit 1.5 RECOGNISING DEMENTIA
    • Unit 1.5.1 RECOGNISING DEMENTIA
    • Unit 1.6 SIMILAR SYMPTOMS - DIFFERENT CAUSES
    • Unit 1.7 SIMILAR SYMPTOMS
    • Unit 1.8 DELIRIUM
    • Unit 1.9 AVOIDING DELIRIUM
    • Unit 1.10 DEPRESSION
    • Unit 1.11 MISCONCEPTIONS
    • Unit 2 PERSON-CENTRED THEORY
    • Unit 2.1 Factors
    • Unit 2.2 VIPS
    • Unit 2.3 PRACTICAL IDEAS
    • Unit 2.4 BENEFITS OF A PERSON-CENTRED APPROACH
    • Unit 2.5 DEMENTIA PROGRESSION
    • Unit 2.6 Middle
    • Unit 2.7 Late
    • Unit 2.8 CHANGES IN ABILITIES
    • Unit 2.9 CARE RECORDS
    • Unit 3 Communication & Behaviour
    • Unit 3.1 IMPORTANT QUESTIONS
    • Unit 3.2 UNDERSTAND THE CAUSE
    • Unit 3.3 EXPRESSIONS
    • Unit 3.4 DETECTIVE WORK
    • Unit 3.5 REASONS
    • Unit 3.6 SUPPORTING THE INDIVIDUAL
    • Unit 3.7 RESPONDING TO THREATENING BEHAVIOURS
    • Unit 4 WHAT DO YOU SEE?
    • Unit 4.1 WHAT DO YOU SEE
    • Unit 4.2 EACH PERSON IS AN INDIVIDUAL
    • Unit 4.3 MAXIMISING POTENTIAL
    • Unit 4.4 ULTIMATE GOAL
    • Unit 4.5 SEE THE PERSON
    • Unit 4.6 UNDERSTANDING INDIVIDUALS’ SYMPTOMS
    • Unit 4.7 COMMUNICATION AND INTERACTION
    • Unit 4.8 ACTIVE LISTENING
    • Unit 4.9 FURTHER COMMUNICATION TECHNIQUES
    • Unit 4.10 STRATEGIES FOR COMMUNICATION
    • Unit 4.11 OVERCOMING DISABILITIES
    • Unit 4.12 DECISION MAKING
    • Unit 4.13 BALANCING RIGHTS
    • Unit 4.14 ENSURING SAFETY
    • Unit 4.15 BEST INTEREST DECISIONS
    • Unit 4.16 GOVERNED BY LAW
    • Unit 4.17
    • Dementia -Quiz
  • 11

    Infection Prevention & Control

    • Aim and Objectives
    • Unit 1 What is Infection?
    • Unit 1.1 What is Infection?
    • Unit 1.2 What is Infection?
    • Unit 1.3 What is Infection?
    • Unit 2 Types of Infection
    • Unit 2.1 Types of Infection
    • Unit 2.2 Types of Infection
    • Unit 3 The Chain of Infection
    • Unit 3.1 The Chain of Infection
    • Unit 4 Standard Precautions
    • Unit 4.1 Hand Washing
    • Unit 4.2 Hand Washing
    • Unit 4.3 Hand Washing
    • Unit 4.4 Cleaning
    • Unit 4.5 Cleaning
    • Unit 4.6 Cleaning
    • Unit 4.7 Cleaning
    • Unit 4.8 Cleaning
    • Unit 4.9 Awareness
    • Unit 4.10 Awareness
    • Unit 4.11 Awareness
    • Unit 4.12 Protective Barrier
    • Unit 4.13 Protective Barrier
    • Unit 4.14 Protective Barrier
    • Unit 4.15 Protective Barrier
    • Unit 4.16 Protective Barrier
    • Infection Prevention & Control Quiz
  • 12

    Covid 19

    • Public Information
    • Unit 1.1 : Covid 19
    • Unit 1.2 Covid 19
    • Unit 1.3 Covid 19
    • Unit 1.4 Covid 19
    • Unit 2 Stardard Precautions
    • Unit 2.1 Standard Precautions
    • Unit 2.2 Standard Precautions
    • Unit 2.3 Standard Precautions
    • Covid 19 Test
  • 13

    Allergen Awareness Level 2

    • Introduction
    • Aim of the course
    • 1.1 What is food allergy?
    • Unit 1.2 Food safety
    • Unit 1.3 Food allergy
    • Unit 1.3 Food allergy
    • Unit 1.4 Food allergy
    • Unit 1.5 Product and substances
    • Unit 1.5.1 Product and substances
    • Unit 1.6 Non-food allergens
    • Unit 1.7 Food intolerance (Lactose & Gluten)
    • Unit 1.7.1 Food Or Food Products (LACTOSE)
    • Unit 1.7.1 Food Or Food Products (GLUTEN)
    • Check your knowledge
    • What You Should Know Now
    • Unit 2: Impact on consumers
    • Unit 2.1 Symptoms - Allergic Reaction
    • Unit 2.2 Common physical reactions
    • Unit 2.3 Symptoms - Allergic Reaction
    • Unit 2.4 Symptoms - Food Intolerance
    • Unit 2.5 Anaphylactic Reaction
    • Check your knowledge
    • What you should now know
    • Module 3: Food Information Law
    • Unit 3.1 Allergens
    • Unit 3.2 Food Labelling
    • Unit 3.3 Bulk labelling / Outer case Labelling
    • Unit 3.4 Pre-Packed and Loose Foods
    • Unit 3.5 Enforcement
    • What you should know
    • Module 4: Practical Allergen Management
    • Unit 4.1 Food Hazards
    • Unit 4.2 Control Risks
    • Check your knowledge
    • Unit 4.3 Recording Information
    • Unit 4.4 Dealing with an Allergic Reaction
    • What I Now Know
    • Unit 5: Effective Communication
    • Unit 5.1 Responsibilities
    • Unit 5.2 Information On Display
    • Unit 5.3 Tips
    • Unit 5.4 Recipe Writing
    • Check your knowledge
    • What I Should Now Know
    • End Of Learning
    • Allergen Awareness Test
  • 14

    Basic Life Support

    • Welcome
    • Introduction
    • Course subjects
    • THE 3PS
    • Unit 1.0 Basic Life Support
    • Unit 1.1 The Assessment
    • Unit 1.2 Primary Survey
    • Unit 1.3 Check for response
    • Unit 1.4 Seeking help
    • Unit 1.5 Airways & Chin Lift
    • Unit 1.6 Check Breathing
    • Unit 1.7 CPR
    • Unit 1.8 Chest Compressions
    • Unit 1.9 Rescue Breaths
    • Unit 1.10 Primary Survey Summary Diagram
    • Unit 1.11 Resuscitation
    • Unit 1.12 AED
    • Unit 1.13 Getting the AED
    • Unit 1.14 AED Safety
    • Unit 1.15 AED Use on Children
    • Unit 1.16 Chain of Survival
    • Unit 1.17 Primary Survey
    • Unit 2 Secondary Survey
    • Unit 2.1 Areas to Survey
    • Unit 2.2 Secondary Survey
    • Unit 2.3 Recovery Position
    • Unit 2.4 Recovery Position
    • Unit 2.5 Health & Safety
    • Unit 2.6 The Whole Process Diagram
    • Unit 2.7 Resuscitation
    • Unit 2.8 Secondary Survey
    • Unit 3 Choking
    • Unit 3.1 Signs of Choking
    • Unit 3.2 Treatment of Choking
    • Unit 3.3 Assessing Severity
    • Unit 3.4 Assessing Severity
    • Unit 4 Anaphylaxis
    • Unit 4.1 What Happens During a Reaction?
    • Unit 4.2 Possible Signs and Symptoms
    • Unit 4.3 Actions to take
    • Unit 4.4 Monitoring
    • Unit 4.5 Anaphylaxis
    • Unit 5 Basic Life Support
    • End of Learning
    • Basic Life Support Test
  • 15

    Bed Rail

    • Introduction
    • Unit 1 Medical Devices
    • Unit 1.1 Bed Rails
    • Unit 1.2 Serious Case
    • Unit 1.3 Entrapment
    • Unit 1.4 Risks of Falls
    • Unit 1.5 Injuries
    • Unit 1.6 Alternatives
    • Unit 1.7 Risks Assessment
    • Unit 1.8 Capacity Assessment
    • Unit 1.9 Rigid Bed Rails
    • Unit 1.10 British Standard
    • Unit 1.11 Bed Rails Musts
    • Unit 1.12 Daily Musts
    • Unit 1.13 Documentation
    • Unit 1.14 Remember
    • End of learning
    • Bed Rails: End of learning
    • Bed Rail: Test
  • 16

    Customer Service

    • Introduction
    • Unit 1 Customer Service
    • Unit 1.1 Why is Good Customer Service Important?
    • Unit 1.2 Why is Good Customer Service Important?
    • Unit 1.3 Why is Good Customer Service Important?
    • Unit 1.4 Why is Good Customer Service Important?
    • Unit 1.5 Are Customers Always Right?
    • Unit 1.6 Take a Moment to Reflect
    • Unit 1.7 Who are your customers?
    • Unit 1.8 Customer Expectations
    • Unit 1.9 Going above and beyond
    • Unit 1.10 External Customers
    • Unit 2 Select a personal approach to create a good first impression
    • Unit 2.1 Seven seconds to impress
    • Unit 2.2 My Dress is Good, What Next?
    • Unit 2.3 Six Techniques
    • Unit 2.4 Body Language to Avoid
    • Unit 2.5 Creating a good impression over the phone
    • Unit 3 Discover good listening techniques
    • Unit 3.1 Good Listening Techniques
    • Unit 3.2 Active listening - Maintaining attention
    • Unit 3.3 Exercise to practice your listening
    • Unit 4 Identify the key skills required to deal with customer complaints
    • Unit 4.1 Customer Complaints
    • Unit 4.2 Dealing with complaints
    • Unit 4.3 Summary
    • Unit 5 Personal Approach
    • Unit 5.1 Communication in different ways
    • Unit 5.2 Speaking with Confidence
    • Unit 5.3 Don't Know the Answer
    • Unit 5.4 Politeness Costs Nothing
    • Unit 5.5 Being Polite is Simple
    • Unit 5.6 Be Professional, Be Proud
    • Unit 5.7 Compassion in customer service
    • Unit 5.8 What aspects of body language and tone of voice convey compassion?
    • Unit 5.9 Take 5 minutes to reflect
    • Unit 5.10 Summary
    • Customer Service Test
  • 17

    Display Screen Equipment

    • Welcome
    • Unit 1 Safe Use of I.T. Equipment
    • Unit 1.1 What is Display Screen Equipment?
    • Unit 1.2 Employer Duties
    • Unit 1.3 Important Note
    • Unit 1.4 Not just at Work
    • Unit 1.5 Does using DSE really Affect My Health?
    • Unit 1.6 Potential Health Effects
    • Unit 1.7 What can I do to Assist?
    • Unit 1.8 Basic Comfort Techniques
    • Unit 2 Setting Up Your Workstation
    • Unit 2.1 Eye Tests & Eye Wear
    • Unit 2.2 Working Position & Rest Periods
    • Unit 2.3 Workstation Assessment
    • Unit 2.4 What if I Find any Issues?
    • Unit 2.5 DSE Workstation and User Risk Assessment PDF
    • End of Learning
    • Display Screen Equipment Test
  • 18

    Duty of Candour

    • Welcome
    • Introduction
    • Unit 1 Candour
    • Unit 1.2 Whistleblowing
    • Unit 1.3 Explanation of Terms
    • Unit 1.4 Recording Incidents
    • Duty of Candour Summary
    • Candour Test
  • 19

    Falls (Preventing and Managing)

    • Welcome
    • Objectives
    • Unit 1 What is a Fall?
    • Unit 1.2 Effects of Falls
    • Unit 1.3 Definitions of Severity
    • Unit 2 Causes
    • Unit 3 Preventing
    • Unit 3.1 Risk Assessment Tools
    • Unit 3.2 Carrying Out Assessments
    • Unit 3.3 Falls Risk Assessment
    • Unit 3.4 Medication Reviews
    • Unit 3.5 Prevention Strategies
    • Unit 3.6 Managing a Fall
    • Unit 3.7 Consequences of a Long Lie
    • Unit 3.8 Getting Up & Learning from Falls
    • Unit 3.9 Remember
    • End of Learning
    • Preventing Falls in Older People Test
  • 20

    Fluids & Nutrition

    • Welcome
    • Unit 1 Why Does Diet & Fluid Intake Matter?
    • Unit 1.2 Malnutrition
    • Unit 1.3 The Signs of Malnutrition
    • Unit 1.4 Treating Malnutrition
    • Unit 1.5 Preventing Malnutrition
    • Unit 1.6 Eatwell Guide
    • Unit 1.7 Protein is Important
    • Unit 1.8 The Body Needs Energy
    • Unit 1.9 Fats are Needed
    • Unit 1.10 Vitamins Are Very Important
    • Unit 1.11 Its All About the Minerals
    • Unit 1.12 Elderly Adults at Risk
    • Unit 1.13 Effects of Malnutrition
    • Unit 1.14 Fluid Balance
    • Unit 1.15 Encouraging Fluid Intake
    • Unit 1.16 Signs of Dehydration
    • Unit 1.17 Encouraging Good Habits
    • Unit 1.18 Food Hygiene
    • Unit 1.19 Safe Food Temperature
    • Unit 1.20 Temperature Probe
    • Unit 1.21 Concern About Someone?
    • End of Learning
    • Fluids & Nutrition Quiz
  • 21

    PPE

    • Introduction
    • Unit 1 Personal Protective Equipment
    • Unit 2 When would you wear PPE?
    • Unit 3 Where must you change your PPE?
    • Unit 4 Donning and doffing of PPE
    • Conclusion
    • PPE Quiz
  • 22

    Food Safety Level 2

    • Welcome
    • Unit 1 What is Food Safety?
    • Unit 1.2 The Importance of Food Safety
    • Unit 1.3 Law and Regulations
    • Unit 1.4 The Food Safety Act
    • Unit 1.5 What is Acrylamide?
    • Unit 1.6 Cooking Methods which leads to Acrylamide?
    • Unit 1.7 What are the main foods affected by Acrylamide?
    • Unit 1.8 Simple Steps for Caterers to Follow
    • Unit 1.9 What Manufacturers may Wish to Consider
    • Unit 1.10 HACCP
    • Unit 1.11 HACCP Principles
    • Unit 1.12 Food Safety Management
    • Unit 1.13 Safe Food Better Business
    • Unit 1.14 Food Safety and Hygiene Regulations
    • Unit 1.15 Trading Standards
    • Unit 1.16 EHPs
    • Unit 1.17 Rating Scheme
    • Unit 1.18 Rating Scheme Appeal
    • Unit 1 End of Learning
    • Unit 2 Food Hazards and Contamination
    • Unit 2.2 Food Production
    • Unit 2.3 Contamination
    • Unit 2.4 Food Allergies
    • Unit 2.5 The 14 Allergens
    • Unit 2.6 Allergic Reactions
    • Unit 2 End of Learning
    • Unit 3 Bacteria & Microbiological Hazards
    • Unit 3.1 Understanding Bacteria
    • Unit 3.2 Types of Bacteria
    • Unit 3.3 Spoilage Bacteria
    • Unit 3.4 The Chain
    • Unit 3.5 Spores and Toxins
    • Unit 3.6 Food Poisoning
    • Unit 3.7 Common Food Poisoning Bacteria
    • Unit 3.8 Foodborne Diseases
    • Unit 3.9 Reducing Bacteria
    • Unit 3 End of Learning
    • Unit 4 In and Around the Kitchen
    • Unit 4.1 Cross-contamination
    • Unit 4.2 Direct and Indirect
    • Unit 4.3 Colour Coding
    • Unit 4.4 Cooking Times and Temperatures
    • Unit 4.5 Taking of temperatures
    • Unit 4.6 Date coding
    • Unit 4.7 Stock rotation
    • Unit 4.8 Food Storage and Preservation
    • Unit 4.9 Control through Receipt and Storage
    • Unit 4 End of Learning
    • Unit 5 Personal Hygiene Standards
    • Unit 5.1 Personal Hygiene Standards
    • Unit 5.2 Personal Hygiene
    • Unit 5.3 Hand Washing
    • Unit 5.4 Food Handlers
    • Unit 5.5 Cuts, Spots & Boils
    • Unit 5 End of Learning
    • Unit 6: Pests & Their Control
    • Unit 6.2 What are Food Pests?
    • Unit 6.3 Control Measures
    • Unit 6 End of Learning
    • Unit 7 Cleaning Management
    • Unit 7.2 Effective Cleaning
    • Unit 7.3 When to Clean
    • Unit 7.4 Cleaning Chemicals
    • Unit 7.5 Cleaning Procedures
    • Unit 7.6 Key Points
    • Unit 7 End of Learning
    • Unit 8 Complying with the law
    • Unit 8.2 Rules About Premises
    • Unit 8.3 Whole Premises
    • Unit 8.4 Food Preparation Areas
    • Unit 8.5 Refuse disposal
    • Unit 8 End of Learning
    • Food Safety Level 2 Test
  • 23

    Health & Safety

    • Introduction
    • Unit 1 What is Health & Safety
    • Unit 1.1 Health & Safety at Work Act
    • Unit 1.2 Why Manage Health & Safety?
    • Unit 1.3 Legislation
    • Unit 1.4 Communication
    • Unit 2 Responsibilities
    • Unit 2.1 They must provide
    • Unit 3 Employers responsibility
    • Unit 3.1 Employers responsibilty
    • Unit 3.2 The use of equipment
    • Unit 3.3 First aid
    • Unit 3.4 Administering Medication
    • Unit 3.5 Healthcare Procedures
    • Unit 3.6 Food handling and preparation
    • Identify the risks
    • Unit 4 Identify the risks (Continued)
    • Unit 4.1 Accident Report Form
    • Unit 4.2 Principles of good record keeping
    • End of learning
    • Test your knowledge
  • 24

    Moving & Handling

    • Welcome
    • Moving & Handling
    • Unit 1 Legislation
    • Unit 1.2 The Health and Safety at Work Act 1974
    • Unit 1.3 The Manual Handling Operations Regulations 1992
    • Unit 1.4 Workplace Regulations
    • Unit 1.5 PPE Regulations
    • Unit 1.6 PUWER
    • Unit 1.7 LOLER
    • Unit 1.8 RIDDOR
    • Unit 1 SUMMARY
    • Unit 2 The Spine
    • Unit 2.1 Posture
    • Unit 2.2 Other Factors to Consider
    • Unit 2 SUMMARY
    • Unit 3 Safe Practice
    • Unit 3.2 Classification of Injuries
    • Unit 3.3 Types of Back Pain
    • Unit 3.4 Factors Causing Back Pain
    • Unit 3.5 Risk to Clients
    • Unit 3.6 How Can You Prevent Back Pain
    • Unit 3.7 Common Causes
    • Unit 3 SUMMARY
    • Unit 4 Risk Assessment
    • Unit 4.2 TILE
    • Unit 4.3 Task
    • Unit 4.4 Individual Capability
    • Unit 4.5 Load
    • Unit 4.6 Environment
    • Unit 4.7 Team Handling
    • Unit 4.8 Team Handling
    • Unit 4 SUMMARY
    • Unit 5 Principles of Moving and Handling
    • Unit 5.2 Principles of Moving & Handling
    • Unit 5.3 Implementing Principles
    • Unit 5 SUMMARY
    • End of Learning
    • Moving & Handling Test
  • 25

    Oral Health

    • Unit 1 What is oral health care?
    • Unit 1.2 What is the Importance of Oral Hygiene?
    • Unit 1.3 What is Our Role?
    • Unit 1.4 Nurses & Care Staff
    • Unit 1.5 Individuals who are at Risk
    • Unit 1.6 Additional Challenges
    • Unit 1.7 Impact of Poor Oral & Mouth Care
    • Unit 1.8 Who Can Help?
    • Unit 1.9 Other Sources
    • Oral Health Test
  • 26

    Patient Consent

    • Introduction
    • Unit 1 What is consent?
    • Unit 1.2 Age of consent
    • Unit 1.3 Consent in different countries
    • Unit 2 Obtaining consent
    • Unit 2.2 The 3 Components
    • Unit 2.3 Your Responsibilities
    • Unit 3 Capacity in relation to consent
    • Unit 3.2 Assessing Capacity
    • Unit 3.3 Mental Health Capacity Act
    • Unit 3.4 Fluctuation of Capacity
    • Unit 3.5 Best Interests
    • Unit 3.6 Power of Attorney
    • Unit 4 Documentation
    • Unit 4.2 Confidentiality
    • Unit 5 Refusal of Consent
    • Unit 5.2 Supporting Legislation
    • SUMMARY
    • Patient Consent
  • 27

    Positive Behaviour Support

    • Welcome
    • Unit 1 What is it?
    • Unit 1.2 This can Include
    • Unit 1.3 What Causes it?
    • Unit 1.4 Physical Discomfort
    • Unit 1.5 Frustration
    • Unit 1.6 Emotional upset
    • Unit 2 Cognitive Impairment
    • Unit 2.2 This could Include
    • Unit 2.3 Person Centred Approach
    • Unit 2.4 Person Centred Planning
    • Unit 2.5 Trial & Error
    • Unit 2.6 Functional Analysis
    • Unit 2.7 It is Important...
    • Unit 2.8 Antecedents
    • Unit 3 Zones
    • Unit 3.2 Strategies
    • Unit 3.3 Fight or Flight
    • Unit 3.4 Body Language
    • Unit 3.5 Awareness Zones
    • Unit 3.6 Behaviour Management
    • Unit 3.7 Agreements
    • Positive Behaviour Support Test